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Our Work

Home > Our Work > Our Plan

Our Plan

Our Plan sets out the role, direction and goals of the Patient and Client Council for the next four years.

Our Vision

A health and social care service that is shaped by the experiences of patients, clients, carers and communities.

Our Purpose

To be an independent and influential voice that makes a positive difference to the health and social care experience of people across Northern Ireland.

Our Values

We will:

  • put people at the centre of all we do;
  • use evidence from people as a guide to our work;
  • speak independently;
  • work in partnership; and
  • be clear about what we do and how we do it.

Our Goals

  • The Patient and Client Council represents the interests of the public;
  • The Patient and Client Council promotes involvement of the public in health and social care;
  • The Patient and Client Council provides assistance to individuals making or intending to make a complaint relating to health and social care;
  • The Patient and Client Council promotes the provision by HSC bodies of advice and information to the public about the design, commissioning and delivery of health and social care; and
  • The Patient and Client Council is an effective organisation.

If you'd like a hard copy, please email your name and address to info.pcc@hscni.net