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23-May-2019

 

Patient and Client Council meets Neurology Inquiry Panel

The Patient and Client Council (PCC) was established by law to be an independent body, ensuring the voices and the concerns of the public are taken into account in all elements of Health and Social Care. One of our specific duties is to provide a Complaints Support Service.

The Patient and Client Council (PCC) was established by law to be an independent body, ensuring the voices and the concerns of the public are taken into account in all elements of Health and Social Care. One of our specific duties is to provide a Complaints Support Service.

One particular area where we have ensured the Patient voices have been at the core relates to Neurology and Neurosurgery services.
In May 2018 we at the Patient and Client Council published information on the Helpline, established by the Belfast HSC Trust, to support patients affected by the recall of Dr Michael Watt’s patients. The Patient and Client Council appreciates this was a difficult time for many people causing them distress and worry.
The Department of Health subsequently set up an Inquiry to investigate Neurology/Neurosurgery” and issues surrounding the recall of Dr Watt’s patients.   
In September 2018 we provided information to the Inquiry on all relevant complaints cases where we had assisted people in this service area.    This was followed by a statement on our website responding to the second neurology recall, which included the Belfast Trust Neurology Recall Helpline number and our own PCC Helpline number.
Patient care was at the forefront of our concerns when Senior Managers recently met with members of the Inquiry team, to discuss findings from our relevant complaints cases. The focus is to improve the complaints process for service users and carers, for those who wished to make a complaint of a clinical nature.
The Patient and Client Council are planning to work in partnership with Trusts to bring about changes in working practice on complaints helplines.  We look forward to positive discussions where the PCC will use your views to ensure the service is patient centred, and a positive experience.
The Patient Client Council continues to provide support to people who called the Complaints Support Service for assistance. If you have a question or concern you want help with, be it in relation to neurology or other areas of health and social care we can be contacted over the phone on 0800 917 0222; or you can email complaints.pcc@hscni.net – we will do our best to support and assist you.

 
 
 

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