The winner of the Patient and Client Council’s 2016 ‘Making a Difference’ award is the Northern Health and Social Care Trust, for exceptional involvement of victims and care-givers in the development of the Rowan, Sexual Assault Referral Centre for Northern Ireland.
Speaking at the ‘Involving you, improving care: our involvement story’ conference on 22nd June, Louise Skelly, Head of Operations said “The Making a Difference award focusses on excellent service user involvement and service improvement.
Pictured is Karen Douglas, Service Manager at the Rowan, accepting the Making a Difference award from Louise Skelly, Patient and Client Council and Health Minister, Michelle O’Neill.
Our judging panel, made up of members of the Patient and Client Council membership scheme, was particularly impressed with how the Northern Trust has been tailoring their engagement techniques, to offer victims and care givers personalised platforms to share their views and experiences. The Rowan has been described as ‘a centre developed by victims, for victims’. The voices of victims and care givers have been crucial to the development of support services offered at the Rowan and it’s important that their efforts are recognised.
I’d like to congratulate everyone who took part in this year’s ‘Making a Difference’ award, especially the victims, care-givers, and staff, involved in the Rowan.”
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