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24-Jan-2013

 

Health and Social Care Board holds Complaints Focus Groups

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Event Date: 24 Jan 2013 at

Have you made a complaint – were you happy with the outcome?

Do You Live in Armagh, Dungannon and South Tyrone, Newry and Mourne, Craigavon Borough or Banbridge Area

The Health and Social Care Board is holding a series of public focus groups across Northern Ireland to discuss complaints in Health and Social Care.

The Board wants to listen to the views, experiences and opinions of people who have complained – or wanted to but chose not to.

The first meeting will be on - Monday 4th February 2013, at 7.00pm in Craigavon Civic Centre, Craigavon, Co Armagh

This is for anyone who lives within the district council areas of Armagh, Dungannon and South Tyrone, Newry and Mourne, Craigavon Borough or Banbridge, who has previously made or wanted to make a complaint about a Health and Social Care Trust, a GP, dentist, pharmacist or optician.

The workshop will seek opinions and views from complainants on the following:

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How did you feel the complaints process worked?

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Did you feel your complaint was treated seriously?

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Was your complaint welcomed?

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Was the response thorough and timely?

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Was your complaint resolved to your satisfaction?

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Did you know how to complain?

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If you knew how to complain about the quality or standard or care you had received, why did you choose not to do so? ; and

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How can HSC improve its complaints procedure?

If you would like to participate contact us by emailing alice.mckeown@hscni.net or phoning (028) 9032 1313 extension 2355 to register your interest no later than 30th January.

Please inform us if you have any needs which require special assistance e.g. access, hearing or visual aids.

 
 
 

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