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The Patient and Client Council (PCC) was established by law to be an independent body, ensuring the voices and the concerns of the public are taken into account in all elements of Health and Social Care. One of our specific duties is to provide a Complaints Support Service.
This week (13th – 19th May) is Mental Health Awareness Week and the Patient and Client Council (PCC) were privileged to speak to our former board member, and current Chairperson of mental health charity ‘Inspire’ - Professor Hugh McKenna.
Did you know the in the last 10 years the Patient and Client Council (PCC) has engaged and consulted with over 38,172 people in Northern Ireland to date. We have been listening and learning about your experiences in health and social care (HSC).
Over the last 10 years our Complaints Support Services team has helped and supported an enormous 13,460 people. The Patient and Client Council Complaints Services Team work tirelessly to ensure they listen to members of the publics’ experiences, helping them find resolution and feel supported when discussing their concerns in Health and Social Care. We sat down this week with Richard Dixon, our Complaints Service Manager to talk about the work the team does and to answer a few questions readers might have about the service.
A document has been published by the Department of Health in order to consult the public, service users, patient representatives and other stakeholders on proposals to improve the timely delivery of breast assessment services in Northern Ireland.
This month sees the Patient and Client Council celebrate its 10th Birthday. Achieving this significant milestone has not been without its challenges and we certainly would not have made it this far without you, our members. Here are some personal stories from people who have become involved with our work at the Patient and Client Council and other health and social care services as well as some interesting facts about the PCC.
"I am delighted to take up the post of Chair of the PCC; and I am looking forward to leading the PCC in these exciting but very challenging times for health and social care...
As part of the implementation of the Report of the Independent Inquiry into Hyponatraemia-Related Deaths, the workstream dealing with Serious Adverse Incidents is looking for your views. In this week’s blog, Conrad Kirkwood, who chairs the workstream, explains…
The Hyponatraemia Implementation Programme is taking forward the recommendation which sets out to maximise the involvement of families in Serious Adverse Incident investigations in Health and Social Care.
Today marks the first day of Endometriosis Awareness Month. Over 95,000 women in Northern Ireland live with this often debilitating condition, yet we know from the work we have done with people living with the condition that many have to wait years before receiving a diagnosis. In our blog for this week, Robyn Atcheson from Newtownards shares her experience of living with the condition…
Monday 25th February marks the beginning of Eating Disorder Week 2019. In our blog this week Deborah McCready from Action Mental Health is taking the opportunity to talk about their eating disorder service everyBODY, which takes a range of approaches to tackling eating disorders…
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