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Home » Making A Complaint » Who You Should Complain To
Should your complaint relate to GP or dental services in the first instance you should contact the GP or dental surgery, for guidance on their complaints process.
Should you feel you have not received a satisfactory response to your complaint, you should contact the Patient and Client Council on 0800 917 0222 or email complaints.pcc@hscni.net.
There are 5 Health and Social Care Trusts in Northern Ireland. Each Trust manages the health and social care services for the area. If you are unsure of your Trust, please contact us.
If your complaint refers to a service received from your Trust, you should contact them first. Trust services can include hospitals, home helps, carers, transport services, district nursing, mental health services, learning disability services, speech and language services, occupation therapy, maternity services and residential homes.
Write to
Central Reporting Point for Complaints and User Views,
Southern Health and Social Care Trust,
The Maples,
Craigavon Area Hospital,
68 Lurgan Road,
Portadown,
BT63 5QQ
Telephone
028 38614150
Email
centralpoint.st@southerntrust.hscni.net
The central point logs complaints and forwards them to the appropriate complaints manager within 24 hours.
Write to
Complaints/Liasion Department,
South Eastern Health and Social Care Trust,
Health & Care Centre,
39 Regent Street,
Newtownards,
BT23 4AD
Telephone
028 90 561 427
Email
complaints@setrust.hscni.net
Write to
Complaints Department,
Western Health and Social Care Trust,
Altnagelvin Area Hospital,
Londonderry,
BT47 6SB
Telephone
028 71345171 Ext. 3487/3697
Email
Patients.advocate@westerntrust.hscni.net
Write to
Complaints Department,
Northern Health and Social Care Trust,
The Cottage,
5 Greenmount Avenue,
Ballymena,
Co Antrim,
BT43 6DA
Telephone
0845 6012 333
Email
chief.executive@northerntrust.hscni.net
Write to
Complaints Department
Belfast Health and Social Care Trust
6th Floor
McKinney House
Musgrave Park Hospital
Belfast
BT9 7JB
Telephone
028 9063 0023
Email
complaints@belfasttrust.hscni.net