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Our Goals
The Patient and Client Council has four main goals for the next two years.
Over the next 2 years we will:
- Ensure every patient and client has every opportunity to express their views in health and social care.
- Find out what people want in health and social care.
- Offer people new and worthwhile ways to tell us about their experiences.
- Demonstrate that the information people have shared with us is acted upon.
- Give people the opportunity to be included in our work.
The Patient and Client Council is an independent organisation. Exercising this independence, and being seen to do so, will require the development and implementation of effective public processes and forums where constructive challenge and critical appraisal takes place.
The ability of the Patient and Client Council to influence will be dependent on how we engage with health and social care organisations. It will be important to develop and maintain relationships that allow for meaningful engagement at a level within organisations where policy decisions are made.
Over the next 2 years we will:
- Develop new ways to engage with people from all communities across Northern Ireland.
- Fully establish Local Advisory Committees which are representative of local communities.
- Develop meaningful working relationships with health and social care.
We have defined advocacy as “working with or for patients, clients and carers to achieve change in health and social care”.
Over the next 2 years we will:
- Lead the establishment of an advocacy framework in health and social care.
- Develop core standards and guidelines for the provision of advocacy services, so that patients and clients receive a consistently high quality service and individual practitioners are equipped to deliver advocacy to a required standard, regardless of where and who provides this service.
- Support individuals to advocate for change in health and social care.
- Provide individual advocacy to people who wish to complain about any health and social care service or experience.
The period of the Corporate Plan will see us develop into a well respected organisation which combines constructive challenge with partnership working, to ensure best outcomes for patients, clients, carers and communities across Northern Ireland.
Over the next two years we will:
- Recognise the value of all people as the cornerstone of our work
- Promote working practices that are built on trust and partnership
- Make a difference
- Have clear principles to ensure inclusion, diversity and equality
- Be open and clear about our work
- Deliver our work within our allocated budget
