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Freedom of Information

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Freedom of Information

Access to Information

We are a transparent and open organisation and we publish a great deal of information about what we do on this website which you can access by using the search facility clearly marked on our home page. However there may be other issues about which you would like further information and in this part of our website we explain how you can get such information.

Freedom of Information Act 2000

Publication Scheme

In order to comply with the Freedom of Information Act 2000 public sector organisations such as ours have to routinely publish information whenever possible.

The Information Commissioner, who is responsible for monitoring and enforcing compliance with the Freedom of Information Act 2000, has drawn up guidance for the type of information it would expect us to provide.  This information is set out in our Publications Scheme.  To visit our Publication Scheme CLICK HERE


Accessing information which is not included in our Publication Scheme

As an open and transparent organisation we are committed to routinely publishing as much information as possible; however if you want information which is not available through our website or otherwise available through our Publication Scheme you may ask us for it in accordance with further provisions of the Freedom of Information Act 2000 and of the Environmental Information Regulations 2005. Requests for such information should be sent to the Head of Development and Corporate Services of the Patient and Client Council at:

Patient and Client Council
2nd Floor, Centre House
79 Chichester Street

We will respond to your request within 20 working days. If you make a request and are not satisfied with the way in which we deal with it you may ask us to review any decision we make. If you wish us to undertake such a review you should write to the Chief Executive of the Patient and Client Council.

If you remain dissatisfied at the conclusion of any review you may complain to the Information Commissioner whose address is: 51 Adelaide Street
Belfast  BT2 8FE

Fees and Charges

The Freedom of Information Act and the associated Fees Regulations stipulate that we cannot levy a fee for information unless there is a statutory basis for doing so or the amount of time taken to locate the information exceeds 18 hours. However we are allowed to charge for disbursements related to the provision of information and any reformatting requested by the applicant provided we ensure that applicants are aware of any charges which may be made.

Some information is available free, but for others there may be a charge. The charge will vary according to how information is made available. We will let you know the cost and charges that will have to be paid in advance. For any information which is provided in hard copy and where there is no statutory provision for charges our rates for photocopying, reformatting and postage will be as follows:

  • Via the Patient and Client Council’s Website – Free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual.
  • A single printout is available free of charge by personal application to the office.
  • Requests for multiple printouts may attract a charge for the retrieval, photocopying, postage etc. (10p per side of A4).
  • Leaflets, archived documents and booklets - single copies are free of charge.
  • In some cases tape or other mediums, may be charged for.
  • E-mail-will be free of charge.

 If you want any further information about the provision of information or have any difficulty accessing information provided on our website you may contact us by telephone on 0800 9170222 or email

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